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AI NewsAI Agents are Making Human Customer Service a Specialist Job

AI Agents are Making Human Customer Service a Specialist Job

3:39 PM IST · October 22, 2026

Per Twilio, AI will handle routine customer queries, while people step in for complex cases where judgement, context, and specialised expertise matter most.

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Claude Duet AI Assistant Research Preview Powered by Opus 5.5 Model Released as a Standalone iOS, Android App

Claude Duet was released by the Dario Amodei-led AI giant on Wednesday as its new personal AI assistant, Anthropic has announced. The AI assistant is currently available in Anthropic's home market as a research preview. Subscribers can join the waitlist to get access to Claude Duet. It supports more than 6,000 connectors. The AI assistant is capable of checking messages at predetermined intervals and letting the user know when they miss an alert. Users can also ask Claude Duet to check topics they want to know about in connected apps and set when they wish to receive the alert.

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Premji Invest, Norwest and Lok Capital Plan Up to ₹1,000 Crore Investment in Vegafin: Report

The investment will support Vegafin’s AI-led MSME lending platform and its acquisition of a majority stake in Bizloan, which operates more than 35 branches across five states.

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Anthropic Opens Claude Duet AI Agent Preview for US Pro and Max Subscribers

The agent can monitor connected business apps and continue working in the background, with user approval required for consequential actions.

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