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Aria by Leverage Automated
Description
Aria is a managed AI voice receptionist that runs natively inside Microsoft Teams Phone and Cisco Webex Calling — using Telnyx Direct Routing as the carrier-grade SBC backbone. Most AI receptionists today require the customer to spin up a parallel phone system, or commit to a single UCaaS vendor. Aria is different: it sits inside the customer's existing Teams Auto Attendant or Webex Calling flow, so the customer keeps their phone system and we add the AI receptionist as a managed service. Every Aria call lands as a ConnectWise PSA service ticket, automatically — caller matched to PSA contact records, issue summary transcribed and structured, suggested priority based on caller-stated urgency, call duration logged as a time entry. No transcription middleware, no copy-paste, no manual triage. Backend infrastructure (SBC, AI runtime, number porting) is invoiced through Leverage as a single line item. Carrier infrastructure is an invisible sub-processor. Starts at $1,200/mo all-in for a 25-seat office. Mid-market deployments (50-200 seats) typically run $2,500-$6,000/mo.
Description
Aria is a managed AI voice receptionist that runs natively inside Microsoft Teams Phone and Cisco Webex Calling — using Telnyx Direct Routing as the carrier-grade SBC backbone. Most AI receptionists today require the customer to spin up a parallel phone system, or commit to a single UCaaS vendor. Aria is different: it sits inside the customer's existing Teams Auto Attendant or Webex Calling flow, so the customer keeps their phone system and we add the AI receptionist as a managed service. Every Aria call lands as a ConnectWise PSA service ticket, automatically — caller matched to PSA contact records, issue summary transcribed and structured, suggested priority based on caller-stated urgency, call duration logged as a time entry. No transcription middleware, no copy-paste, no manual triage. Backend infrastructure (SBC, AI runtime, number porting) is invoiced through Leverage as a single line item. Carrier infrastructure is an invisible sub-processor. Starts at $1,200/mo all-in for a 25-seat office. Mid-market deployments (50-200 seats) typically run $2,500-$6,000/mo.
Tool Features
- Managed voice AI for Microsoft Teams and Cisco Webex
- AI receptionist functionality
- Call routing capabilities
- ConnectWise PSA auto-ticketing with caller match
- Native Teams + Webex (no parallel phone system needed)
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