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AI NewsGenesys Launches New Innovations To Automate End-To-End Customer Service

Genesys Launches New Innovations To Automate End-To-End Customer Service

1:56 PM IST · September 4, 2026

Genesys Launches New Innovations To Automate End-To-End Customer Service

Snippet: The platform retains information across interactions, determines its actions and coordinates work between AI and human employees while operating within predefined business rules.

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ITC Infotech-Happiest Minds Merger Is a Warning Shot for India's Mid-Tier IT

ITC Infotech-Happiest Minds Merger Is a Warning Shot for India's Mid-Tier IT

The ₹7,000-crore merger creates scale. But its bigger significance lies in what it says about the pressure building on India’s mid-sized IT services firms.

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Genesys Launches New Innovations To Automate End-To-End Customer Service

Genesys Launches New Innovations To Automate End-To-End Customer Service

Snippet: The platform retains information across interactions, determines its actions and coordinates work between AI and human employees while operating within predefined business rules.

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MongoDB Appoints Richard Scott as SVP for Asia Pacific & Japan

MongoDB Appoints Richard Scott as SVP for Asia Pacific & Japan

Scott, who brings more than 25 years of experience across the technology sector, joins MongoDB after holding senior roles at Salesforce, Microsoft and SAP.

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IIT Madras-Backed Bodhan AI, AI4Bharat Launch 4 AI Models for Students & Teachers

IIT Madras-Backed Bodhan AI, AI4Bharat Launch 4 AI Models for Students & Teachers

The models will be offered as Digital Public Goods, with open weights and sovereign APIs that let developers build applications without training language models from scratch.

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