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AI NewsAI Agents are Making Human Customer Service a Specialist Job

AI Agents are Making Human Customer Service a Specialist Job

3:39 PM IST · October 22, 2026

AI Agents are Making Human Customer Service a Specialist Job

Per Twilio, AI will handle routine customer queries, while people step in for complex cases where judgement, context, and specialised expertise matter most.

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AI Agents are Making Human Customer Service a Specialist Job