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AI NewsAI Customer Service is Getting Personal & Twilio Wants to Lead It

AI Customer Service is Getting Personal & Twilio Wants to Lead It

6:38 PM IST · September 24, 2026

AI Customer Service is Getting Personal & Twilio Wants to Lead It

Companies are using customer profiles, conversation memory and real-time sentiment to make AI interactions more context-aware, while balancing automation with human support and AI costs.

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OpenAI Doubles ChatGPT Pro, Business Premium Usage Limits After Subscriber Feedback

OpenAI Doubles ChatGPT Pro, Business Premium Usage Limits After Subscriber Feedback

OpenAI announced in September that it planned to reduce the usage limits for select ChatGPT Pro subscriptions without reducing the price tag. The company now seems to be reversing its decision. In a statement, an OpenAI official has revealed that it will double usage limits for several ChatGPT Pro subscriptions. The revised limits are also said to be applicable to Business Premium. OpenAI will also continue to offer extended usage limits for its personal AI agents.

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Gemini 4 Carbon Frontier AI Model Falls Slightly Behind Claude Opus 5.5 in Agentic Capabilities, but Not in Cost Efficiency

Gemini 4 Carbon Frontier AI Model Falls Slightly Behind Claude Opus 5.5 in Agentic Capabilities, but Not in Cost Efficiency

Google launched its latest frontier AI model late last month, named Gemini 4 Carbon, with agentic and enhanced cybersecurity capabilities. The AI model was released just two weeks after the Mountain View-based tech giant released Gemini 4 Argon, another AI model with agentic capabilities. During the announcement, Google published multiple benchmark results to showcase the capabilities of the Gemini 4 Carbon. Now, SemiAnalysis has published results from its new GDPx benchmark that tests the agentic capabilities and cost efficiency of AI models, comparing results of multiple models. On the benchmarking platform, Google's frontier AI model came in second position, while being the most cost-efficient among the top five.

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Samsung Intelligent Eyewear Launch Timeline Surfaces Online

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Samsung's first AI-powered smart glasses, reportedly called Intelligent Eyewear, are expected to go on sale in South Korea and the US in mid-December. According to a report, the initial launch will exclude markets such as Japan and Europe, with the company planning to expand availability depending on early demand. The smart glasses are built on Google's Android XR platform and integrate Gemini AI. They are expected to offer features such as real-time translation, voice navigation and automatic note-taking.

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OpenAI Teams Up With Cathedral to Find Security Flaws, Raises Critical Bug Bounty Rewards

OpenAI Teams Up With Cathedral to Find Security Flaws, Raises Critical Bug Bounty Rewards

OpenAI is working with security firm Cathedral to find weaknesses in its systems. Researchers from both teams will use OpenAI's AI models to test its defences and check whether potential fixes work. The company is also raising rewards for critical vulnerabilities reported through its Security Bug Bounty programme by more than four times. The latest exercise follows an earlier round of security testing in which OpenAI assigned 25 percent of its product engineers to finding and fixing vulnerabilities.

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AI Customer Service is Getting Personal & Twilio Wants to Lead It