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AI NewsAdobe Introduces CX Enterprise, an Agentic AI Platform to Automate Customer Experience for Businesses

Adobe Introduces CX Enterprise, an Agentic AI Platform to Automate Customer Experience for Businesses

3:34 AM IST · April 21, 2026

Adobe Introduces CX Enterprise, an Agentic AI Platform to Automate Customer Experience for Businesses

Adobe introduced a new enterprise-focused platform at its Adobe Summit 2026 conference, focused on accelerating customer experience workflows. Dubbed Adobe CX Enterprise, it is an end-to-end agentic artificial intelligence (AI) system that allows businesses to manage the entire lifecycle of their customers, from acquisition and engagement to conversation and building stickiness. It comes with multiple agent support, skills, and more. Alongside introducing the new platform, the software giant also revealed several partnerships it has forged to make CX Enterprise's adoption seamless.

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Adobe Introduces CX Enterprise, an Agentic AI Platform to Automate Customer Experience for Businesses