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AI NewsZendesk Moves to Acquire Forethought to Expand Self-Learning AI Agents for Customer Service

Zendesk Moves to Acquire Forethought to Expand Self-Learning AI Agents for Customer Service

2:31 AM IST · March 13, 2026

Zendesk Moves to Acquire Forethought to Expand Self-Learning AI Agents for Customer Service

The acquisition aims to strengthen Zendesk’s AI agents, which automate customer service interactions across multiple channels.

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Zendesk Moves to Acquire Forethought to Expand Self-Learning AI Agents for Customer Service