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AI NewsAI Customer Service is Getting Personal & Twilio Wants to Lead It

AI Customer Service is Getting Personal & Twilio Wants to Lead It

6:38 PM IST · September 24, 2026

AI Customer Service is Getting Personal & Twilio Wants to Lead It

Companies are using customer profiles, conversation memory and real-time sentiment to make AI interactions more context-aware, while balancing automation with human support and AI costs.

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AI Customer Service is Getting Personal & Twilio Wants to Lead It