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AI NewsAI Agents are Making Human Customer Service a Specialist Job

AI Agents are Making Human Customer Service a Specialist Job

3:39 PM IST · October 22, 2026

AI Agents are Making Human Customer Service a Specialist Job

Per Twilio, AI will handle routine customer queries, while people step in for complex cases where judgement, context, and specialised expertise matter most.

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Google DeepMind Introduces Genie 4 With Real-Time Simulation, Native Audio Generation

Google DeepMind Introduces Genie 4 With Real-Time Simulation, Native Audio Generation

Google DeepMind on Tuesday announced Genie 4 as its latest world model. The Mountain View-based tech giant says it can create realistic, interactive simulations that respond to user inputs in real time. The world model is claimed to be capable of generating environments with natural movement, realistic physics, and native audio, including ambient sounds, music, and interactive character dialogue. As per Google, Genie 4 is currently being tested with trusted partners.

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Industry Wants Faster Approvals and Cheaper Power in India’s Data Centre Policy

Industry Wants Faster Approvals and Cheaper Power in India’s Data Centre Policy

India’s data centre capacity has grown from approximately 375 MW in 2020 to 1.57 GW by August. The sector is expected to expand further.

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L&T’s Vyoma.AI Breaks Ground on 52 MW Data Centre in Chennai

L&T’s Vyoma.AI Breaks Ground on 52 MW Data Centre in Chennai

The data centre will use direct-to-chip liquid cooling technology to manage heat generated by high-density computing workloads.

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LTM Launches Dedicated Unit to Build and Operate GCCs in India

LTM Launches Dedicated Unit to Build and Operate GCCs in India

The new business will offer site selection, staffing, technology integration and operational support, with Shailendra Singh reporting to CEO Venu Lambu.

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